REQUEST FOR MAINTENANCE REPAIR/ INSPECTION
This involves concessionaire’s request for maintenance repair such as:
a. Reclassification
b. Re-read due to High Consumption 10
c. Change in Account Number and/or Change in Zone Number / Book Number
d. Change in Account Name
e. Change in Meter Size
f. Bacteriological Test
g. Meter Replacement
h. Calibration of Water Meter
i. Relocation of Water Meter
j. Transfer of Service Line
k. Leak Repair
l. Inspection for Illegal Connection
m. Flushing
n. Replacement of Gate Valve
Office/Division: Plaridel Water District – Commercial Division at Engineering at Technical Division
Classification: Simple
Type of Transaction: G2C – G2B
Who may avail: All Concessionaires of Plaridel Water District (PLAWD)
| List of Requirements | Where to Secure |
| 1. Current Water Bill notice or any latest Water Bill notice if there is no current bill | Own copy of the Water Bill notice otherwise the Client can secure a copy from the Customer Service Assistant. |
| 2. Original and photocopy of concessionaire’s valid I.D.: Driver’s License, Voter’s ID, SSS, GSIS ID, and any other government-issued ID | Own ID copy of the concessionaire |
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | DURATION (Under normal condition) | STAFF INCHARGE |
| 1. Proceed to Customer Service and make a request for maintenance repair. Signs maintenance Order Form. |
1.Prepare the Service Request |
None | 5 minutes | Customer Service Assistant |
| 2. Proceed to teller for payment and any materials that needs to be paid |
2.1 Accepts payment and Issue Official Receipt. 2.2 Forward to Customer Service the documents for processing |
Fixed fee for the ff: Inspection fee: Php200.00 (for the meter reconnection or transfer of service line) Application fee: Php100.00 (for change of Account Name or Ownership) Price may vary for the ff: Bill of materials | 5 minutes | Teller |
| 3. Inspection as per service request and/or Repair Service |
3. Informs the concessionaire of the service request. 3.1 Ask them to sign the service request form. |
None | 3 working days | Inspector And /or Plumbers of PLAWD |
| TOTAL: | Fixed fee (PhP200.00 or PhP100.00) plus Bill of materials | 3 days,10 minutes | - | |
