PERFORMANCE PLEDGE OF OFFICIALS, MANAGEMENT AND EMPLOYEES

Serve concessionaires without delay and with utmost courtesy

Ensure the best delivery of frontline services

Respond to the complaint promptly regarding the water services within the day through the Public Assistance and Complaint Desk in-Charge

Value every comments, suggestions and need by documenting the same and monitoring the actions taken by the concerned officials and employees, as embodied in the Agency's Transparency Seal based on the provisions of the General Appropriations Act

Innovate personnel to provide better frontline services in line with the ISO 9001:2015 Certification by TUV Rheinland and sustained thru information dissemination, research and development and trainings and workshop

Continue to improve the services to the full satisfaction of our valued concessionaires

Empower the frontline personnel and concessionaires

Services to include Sanitation and Hygiene in pursuance of the WASH program of the Sustainable Development Goals (SDGs)