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PLARIDEL WATER DISTRICT

CLIENT SATISFACTION MEASUREMENT (CSM)
HELP US SERVE YOU BETTER!

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service.Personal information shared will be kept confidential and you always have the option to not answer this form.

INSTRUCTIONS: Select your answer to the Citizen’s Charter (CC) questions. The Citizen’s Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1. Which of the following best describes your awareness of a CC?
CC2. If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …?
CC3. If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?
INSTRUCTIONS: For SQD 0-8, please select on the column that best corresponds to your answer:
Strongly Agree (SA) Agree (A) Neither Agree nor Disagree (NAD) Disagree (D) Strongly Disagree (SD)
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Service Quality Dimension (SQD) 😀
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SQD0. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction’s requirements and steps based on the information provided.
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid a reasonable amount of fees for my transaction.
SQD6. I feel the office was fair to everyone, or “walangpalakasan”, during my transaction.
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.