About Us

Committed to Excellence in Water Services

Who We Are

We are dedicated to providing safe, reliable, and sustainable water services to our community. Our commitment to excellence ensures that every drop of water meets the highest standards of quality and service.

Our Mission

To provide potable and adequate water as well as sanitation services accessible to every concessionaire at the least possible cost.

Our Vision

An organization of hardworking, innovative and dynamic workforce with a strong commitment of providing quality service towards a sustainable water supply, sanitation and environmental protection.

Our Performance Pledge

Serve concessionaires without delay and with utmost courtesy

Ensure the best delivery of frontline services

Respond to the complaint promptly regarding the water services within the day through the Public Assistance and Complaint Desk in-Charge

Value every comments, suggestions and need by documenting the same and monitoring the actions taken by the concerned officials and employees, as embodied in the Agency’s Transparency Seal based on the provisions of the General Appropriations Act

Innovate personnel to provide better frontline services in line with the ISO 9001:2015 Certification by TUV Rheinland and sustained thru information dissemination, research and development and trainings and workshop

Continue to improve the services to the full satisfaction of our valued concessionaires

Empower the frontline personnel and concessionaires

Services to include Sanitation and Hygiene in pursuance of the WASH program of the Sustainable Development Goals (SDGs)

Legal Mandates & Function

The Plaridel Water District (PLAWD), a government-owned and controlled corporation established in March 2, 1987, which has directly derived its authority and existence from the Provincial Water Utilities Act of 1973, or otherwise known as Presidential Decree No. 198 through the issuance of Conditional Certificate of Conformance (CCC) No. 277 by the LWUA is mandated to do the following, to wit:

1. Acquire, install, improve, maintain and operate water supply systems for domestic, commercial and industrial uses for residents and people of the Municipality of Plaridel, Bulacan and within the legal jurisdiction of the Municipality;

2. Performs such other functions and operations incidental to water resource development, utilization and disposal within the Municipality and its environment as are necessary or incidental to said purpose.

History of Plaridel Water District

Established March 2, 1987 by the issuance of Conditional Certificate of Conformance (CCC) No. 277, Plaridel Water District started its adventurous journey from water works under the local government into public utility service via the water district concept. Although Plaridel Waterworks was operational with some 425 connections in 1987, its service capability was only limited to nine (9) hours. Consequently breakdowns of the system resulted in service interruptions of four (4) days to fourteen (14) days. It was understandable, for it was almost thirty years ago.

With the turnover from the municipality to the water district came the following changes that later proved beneficial to the existing concessionaries and the community as a whole:

1. The human resource, focused on the efficient and effective potable water service delivery was established. The board of directors and management were organized.
2. The water system is closely monitored and its real capacity evaluated.
3. Financial assistance came with guidelines and guidance from the Local Water Utilities Administration (LWUA).

The Board of Directors and Management closed ranks and buckled down to work on the existing situation of the newly born Plaridel Water District. Armed with financial, institutional and engineering assistance from the LWUA, Plaridel Water District took responsibility for its corporate life by squeezing productivity out of its resources. Although it regarded the LWUA guidelines embodied in the “Institutional Development of Water District in the Philippines” as its bible, PWD meticulously matched available resources with existing needs, always mindful of a single purpose: service desired by the concessionaries.

With the mini-loan package of P 500,000.00, PWD saw to it that key result areas of the water district benefited from the newly acquired capital resource. Thus, the following were achieved:
1. 100% metering
2. Rehabilitation of the sole pump house
3. Acquisition of tools, office furniture and equipment
4. Leak detection and control
5. Training of all personnel, including board of directors.

In the first 5 years of its operation, Plaridel Water District with a total man power of thirteen (13) inclusive of the five (5) Board Members has chalked up the following accomplishments:

a) Water Service connection have increased to 712, all metered, an increase of 38%.

b) While water service remains limited to nine (9) hours, water pressure has increased from (7) psi to twenty -two (22) psi at the source.

c) Due to campaign against leakages and illegal connections, 70% of water production is accounted for and properly billed. Whereas before, 60 to 70% total production was accounted.

d) Water service remains uninterrupted by power failure because of stand-by diesel engines.

e) Total income has risen to Php85, 000 a month while power cost stays at an average of Php14, 000.

f) Total collection efficiency has increased and stayed at the range of 95% to 97%.

g) A modest computerization program has facilitated accurate and speedy billing production.

h) Two (2) awards as outstanding water district in the small category was received from the Local Water Utilities Administration (LWUA) and the Philippines Association of Water Districts (PAWD).

i) Up-to-date remittances of monthly amortization to LWUA against its miniloan.

Encouraged by its accomplishments in the first five (5) years, PWD became more aggressive at the outset of its second five (5) years. LWUA’s feasibility studies werecompleted and the engineering design of a 33 Million Peso project was ready for implementation. (If constructed, the water district would be able to serve 11 of the 14 Barangay in Plaridel.) The initial program, water source development, was completed and yielded two (2) sources, one (1) in Barangay Tabang with a production capacity of 70 lps and another in Bintog with a capacity of 30 lps, both superior to the sole source with a capacity of 22 lps.

The program of work was however interrupted due to lack of available funds from LWUA. The Board of Directors and Management explored other ways of acquiring funds beside making follow up inquiries from LWUA. They thought of tapping commercial banks, even asking for grants from organizations like the Rotary Club. Then came the information that the amount of 3 Million pesos was available. The Board and Management could not see any productive use from such a resource because the minimum requirement for generating revenues is more than 3 million pesos. PWD aggressively pursued partial implementation of the original 33 million peso project. And it was granted a Php13 million loan which enabled the rehabilitation of water reservoir, construction of new distribution lines, and abandonment of the old system, and operation of Tabang well, the source with a production capacity of 70 litres per second (lps).

Prior to the release of the loan, the Board of Directors and Management formalized the PWD mission namely to provide safe, potable, and flowing water to as many concessionaires as possible at the least possible cost. Plaridel Water District has also formulated a prayer and the creeds are recited to help the group focus on the key result areas of the water district. Consequently, policies formulated by the board are responsive to the needs of the district.

As of March 2, 1997 after its first decade, PWD has accomplished the following:

1) Net income ratio (net income/operating revenues) which was only a 9.75 in 1993, sharply climbed to 26.6% in 1997, then increased further to 48% in 1995 until the 3rd quarter of 1996.

2) Operating ratio (operating expenses/operating revenues) was at a typical 0.897 in 1993 but decrease to 0.776 in 1994, shrunk to 0.464 in 1995 and settled at 0.455 in 1996.

3) Surpassing market projection in the IIP feasibility studies by 86% (projected – 1,395, actual 2.593 for 1996)

4) Total collection ratio (total collections/total billing) stands at 99% as this writing.

5) Up-to-date monthly amortization payments to LWUA both on the mini-loan and partial Interim Improvement Project (IIP) loan.

6) Unaccounted for water was substantially reduced from a high of 35% in 1994 to the present 11%.

7) The ratio of total number of service connections per employee is 156: 1 against the industry standard of 100: 1

8) The Outstanding Water District Award, small category was given on January 31, 1997 “for attaining the highest level of performance in providing water service to its community while maintaining its institutional and financial viability and selfless dedication to the advancement of water supply in the countryside”.

Plaridel Water District has achieved this accomplishment through the cooperation and team work of the Board of Directors, the Management and the concessionaires. The board sees to it that relevant policies are formulated and that they are implemented by the management. Management in turn provides the board with appropriate information regarding the various key result areas of the water district. This ensures formulation of responsive policies. The concessionaires, the ultimate raison d etre of Plaridel Water District fully supported the district because Plaridel Water Districtdelivered potable and flowing water at the least possible cost. Among the water districts in Bulacan operating for 24 hours, PWD has the lowest water rates.

Plaridel Water District fully paid its Mini-Loan to LWUA on December 31, 2003 amounting to P 487,972.00. The Interim Improvement Program Loan from LWUA amounting to P 13,479,000.00 was composed of regular and soft loan. PWD with the savings generated fully paid its regular loan on March 2004 while the soft loan was fully paid on September 2007. The Board and Management decided to fully pay those loans since PWD had enough funds to settle those accounts. And since PWD has no more monthly obligations for payment of amortizations to LWUA, it was able to start implementation of projects out of its own funds.

PWD continuously served its constituents with safe, potable water at the least possible cost. PWD has not increase its water rate since September 01, 2001 which until today stood at Php 80.00 for the first 10 cu.m. It is the lowest water rate in the Province of Bulacan and Region 3 and probably the rest of the country.

On March 21, 2012, PWD was categorized as Category “B” Water District by the Local Water Utilities Administration in compliance with the guidelines provided for in the DBM approved Revised Local Water District (LWD) Manual on Categorization, ReCategorization and Other Related Matters (LWD MaCRO). The Department of Budget and Management approved the Organizational Structure and Staffing Pattern of PWD on December 03, 2012.

With the implementation of various pipeline expansion projects and additional sources of supply, PWD as of December 31, 2012 had 13,661 service connections wherein 12,702 were active. With the total billed connection of 12,610 only 1,308 or 10.37% connection have arrears. As of 2012, the on-time-paid is 63.42%, collection efficiency is 98.04% with the implementation of the one (1) month policy in service disconnection, while the collection ratio is 96.66 %.

By the end of December 2013, PWD had 14,246 service connections or an increase of 12.2% from the previous year of which 13,279 were active. Out of the 13,199 total billed connections, 2,465 or 18.68% customers have arrears. The collection efficiency was 96.82% and the collection ratio stood at 95.51%. The sharp increase in the number of service connections was attributed to the various infrastructure projects that was implemented from 2012 to the present. During the present administration, Plaridel Water District has achieved its targert of 100% barangay coverage, and the number of pump stations doubled within the span of 3 years. Two more pump stations are expected to be put up in 2015 that will cost the district roughly an upside of Php 10M and a 500 cu.m. ground reservoir that will cost close to Php 8M will be constructed in Brgy. Bintog in 2016. On June 24, 2014, two pump stations (Brgy. Bulihan and Plaridel Heights Subdivision that
cost the district a combined Php 11.5M) will be inaugurated to coincide with the groundbreaking for two more pump stations (Brgy. Sta. Ines and Sitio Santiago) that will again cost the district an estimated Php 11M up. These pump stations are expected to increase the water pressure in all the barangays in the Municipality of Plaridel and be able to serve even the remote areas in the Municipality. The number of concessionaires are expected to increase significantly and more areas within the municipality are serviced.

As of March 31, 2014, PWD has 14,393 service connections of which 13,425 are active. Out of the 13,308 total billed connections, 2,367 or 17.79% have arrears or a decrease of 0.89% from the previous year.

PWD will continously improve its services to cope up with the increasing number of applicants for its water service. Development and improvements made by Plaridel Water District is always geared to better serve our concessionaires.

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