Temporary Service Disconnection

This service involves concessionaire’s request to remove the installed water service, provided the concessionaire pays the outstanding water bill. The client needs to sign the service request form and pay in full payment of any outstanding water bill.

APPLICATION FOR TEMPORARY SERVICE DISCONNECTION

Office/Division: Commercial Service Section, Customer Account Section, Disconnection Section

Classification: Simple

Type of Transaction: G2C (Government to Citizen), G2B (Government to Business), G2G (Government to Government)

Who may avail: All residents and establishments in Plaridel

Checklist of Requirements Where to Secure
1. Current or any latest water bill notice. Own copy of the water bill notice. If unavailable, secure a copy from the Customer Service Assistant.
2. A copy of the Certificate of Title of Land. If the applicant is not the owner of the lot, furnish a request letter signed by the owner. Own copy or a copy from the owner of the land.
3. Original and photocopy with signature of the customer’s valid I.D.:
  • Driver’s License
  • Professional Regulation Commission (PRC) ID
  • Passport
  • Senior Citizen ID/ PWD ID
  • SSS ID
  • Voter’s ID/COMELEC Registration Form
  • BIR (TIN) ID
  • PhilHealth ID
  • Postal ID
  • Philippine Identification Card (PhilID)
  • Unified Multi-Purpose Identity Document (UMID)
 Issuing government agency:
  • Land Transportation Office (LTO)
  • Professional Regulation Commission (PRC)
  • Department of Foreign Affairs (DFA)
  • Local Government Unit (LGU)
  • Social Security System (SSS)
  • Commission on Election (COMELEC)
  • Bureau of Internal Revenue (BIR)
  • Philippine Health Insurance Corporation (PhilHealth)
  • Philippine Postal Corporation (PhilPost)
  • Philippine Statistics Authority (PSA)
  • SSS, GSIS, PhilHealth, and Pag-ibig Fund
CUSTOMER STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Proceed to the Customer Service Section and fill out the service request form. 1.1 Prepare the service request form.
1.2 Direct the customer to a teller for payment of the water bill. 		None 5 minutes Customer Service Assistant
2. Proceed to a teller for full payment (if there is an outstanding bill) and for materials if needed. 2.1 Accept the payment and issue a Service Invoice.
2.2 Return to the Customer Service Section to forward the documents for processing. 		Outstanding water bill (if any) and ₱200.00 for the Request for Disconnection fee 5 minutes Teller
3. Disconnection of the water service. 3.1 Inform the customer before the disconnection.
3.2 Ask the customer to sign the disconnection order. 		None 2 days Disconnection Team
TOTAL: Outstanding water bill and ₱200.00 2 days, 10 minutes –
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