Temporary Service Disconnection

This service involves concessionaire’s request to remove the installed water service, provided the concessionaire pays the outstanding water bill. The client needs to sign the service request form and pay in full payment of any outstanding water bill.

APPLICATION FOR TEMPORARY SERVICE DISCONNECTION

Office/Division: Commercial Service Section, Customer Account Section, Disconnection Section

Classification: Simple

Type of Transaction: G2C (Government to Citizen), G2B (Government to Business), G2G (Government to Government)

Who may avail: All residents and establishments in Plaridel

List of Requirements	Where to Secure
1. Current or any latest water bill notice.	Own copy of the water bill notice. If unavailable, secure a copy from the Customer Service Assistant.
2. A copy of the Certificate of Title of Land. If the applicant is not the owner of the lot, furnish a request letter signed by the owner.	Own copy or a copy from the owner of the land.
3. Original and photocopy of the customer’s valid I.D.: Driver’s License Professional Regulation Commission (PRC) ID Passport Senior Citizen ID/ PWD ID SSS ID Voter’s ID/COMELEC Registration Form BIR (TIN) ID PhilHealth ID Postal ID Philippine Identification Card (PhilID) Unified Multi-Purpose Identity Document (UMID)	Issuing government agency: Land Transportation Office (LTO) Professional Regulation Commission (PRC) Department of Foreign Affairs (DFA) Local Government Unit (LGU) Social Security System (SSS) Commission on Election (COMELEC) Bureau of Internal Revenue (BIR) Philippine Health Insurance Corporation (PhilHealth) Philippine Postal Corporation (PhilPost) Philippine Statistics Authority (PSA) SSS, GSIS, PhilHealth, and Pag-ibig Fund

List of Requirements

Where to Secure

1. Current or any latest water bill notice.

Own copy of the water bill notice. If unavailable, secure a copy from the Customer Service Assistant.

2. A copy of the Certificate of Title of Land. If the applicant is not the owner of the lot, furnish a request letter signed by the owner.

Own copy or a copy from the owner of the land.

3. Original and photocopy of the customer’s valid I.D.:

Driver’s License
Professional Regulation Commission (PRC) ID
Passport
Senior Citizen ID/ PWD ID
SSS ID
Voter’s ID/COMELEC Registration Form
BIR (TIN) ID
PhilHealth ID
Postal ID
Philippine Identification Card (PhilID)
Unified Multi-Purpose Identity Document (UMID)

Issuing government agency:

Land Transportation Office (LTO)
Professional Regulation Commission (PRC)
Department of Foreign Affairs (DFA)
Local Government Unit (LGU)
Social Security System (SSS)
Commission on Election (COMELEC)
Bureau of Internal Revenue (BIR)
Philippine Health Insurance Corporation (PhilHealth)
Philippine Postal Corporation (PhilPost)
Philippine Statistics Authority (PSA)
SSS, GSIS, PhilHealth, and Pag-ibig Fund

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	DURATION (Under normal condition)	STAFF INCHARGE
1. Proceed to the Customer Service Section and fill out the service request form.	1.1 Prepare service request form 1.2 Direct client to teller for payment of water bill	None	5 minutes	Customer Service Assistant
2. Proceed to teller for full payment (if there is an outstanding bill) and materials if needed.	2.1 Accepts payment and issue Service Invoice. 2.2 Return to the Customer Service to forward the document for processing	Outstanding water bill (if any) and Php200.00 for the Request for Disconnection fee	5 minutes	Teller
3. Disconnection of the water service	3.1 Inform the customer, prior to the disconnection 3.2 Ask them to sign the disconnection order	None	2 working days	Disconnection Team
TOTAL:		Amount due	2 days, 10 minutes