Service Reconnection
This service covers installation of water service to disconnected account. Full payment of unpaid water bill, reconnection fee and other necessary charges.
APPLICATION FOR SERVICE RECONNECTION
Office/Division: Commercial Service Section, Cashier, New Connection Section
Classification: Simple
Type of Transaction: G2C (Government to Citizen), G2B (Government to Business), G2G (Government to Government)
Who may avail: All residents and establishments in Plaridel
| List of Requirements | Where to Secure |
|---|---|
| Application for Reconnection and Memorandum Receipt | Customer Service Assistant |
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | DURATION (Under normal condition) | STAFF INCHARGE |
|---|---|---|---|---|
| 1. Proceed to the Customer Service Section and fill out the service request form. | 1.1 Prepare application for reconnection and Memorandum Receipt. 1.2 Direct customer to teller for payment. | None | 5 minutes | Customer Service Assistant |
| 2. Proceed to pay the outstanding water bill (if any), reconnection fee, plus materials (if applicable) | 2.1 Accepts payment and issue service invoice. 2.2 Forward the documents to the Commercial Division for processing. | Unpaid Water Bill Re-connection Fee: Php150.00 (If disconnection is 1 year or less) Php500.00 (for permanently disconnected or more than 1 year) and materials (if applicable) | 5 minutes | Teller |
| 3. Reconnection of water service. | 3.1 Inform the client of the reconnection. 3.2 Ask customer to sign the reconnection order. | None | 2 working days | Reopening Team |
| TOTAL: | Amount due | 2 days, 10 minutes | ||