Service Reconnection
This service covers installation of water service to disconnected account. Full payment of unpaid water bill, reconnection fee and other necessary charges.
APPLICATION FOR SERVICE RECONNECTION
Office/Division: Commercial Service Section, Cashier, New Connection Section
Classification: Simple
Type of Transaction: G2C (Government to Citizen), G2B (Government to Business), G2G (Government to Government)
Who may avail: All residents and establishments in Plaridel
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
| Application for Reconnection and Memorandum Receipt | Customer Service Assistant |
| CUSTOMER STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|
| 1. Proceed to the Customer Service Section and fill out an application form. |
1.1 Prepare the application for reconnection and the Memorandum Receipt. 1.2 Direct the customer to a teller for payment. |
None | 5 minutes | Customer Service Assistant |
| 2. Proceed to pay the outstanding water bill (if any), reconnection fee, and materials (if applicable). |
2.1 Accept the payment and issue a service invoice. 2.2 Forward the documents to the Commercial Division for processing. |
Unpaid water bill, reconnection fee: ₱150.00 (for services disconnected 1 year of less); ₱500.00 (for services disconnected for more than 1 year), and materials (if applicable) | 5 minutes | Teller |
| 3. Reconnection of water service. |
3.1 Inform the customer of the reconnection. 3.2 Ask the customer to sign the reconnection order. |
None | 2 days | Reopening Team |
| TOTAL: | Amount due | 2 days, 10 minutes | – | |