New Service Connection

This Service provides guidance to residents of Plaridel who would like to apply for a new water service connection to PLAWD. This Service is open to all residents of Plaridel.

APPLICATION FOR THE INSTALLATION OF NEW WATER SERVICE CONNECTION

Office/Division: Commercial Service Section, Cashier, New Connection Section

Classification: Simple

Type of Transaction: G2C (Government to Citizen), G2B (Government to Business), G2G (Government to Government)

Who may avail: All residents and establishments in Plaridel

Checklist of Requirements Where to Secure
1. Application Form PLAWD Front Desk
2. Sanitary/Plumbing Permit Municipal Engineering Office of Plaridel
3. Original and photocopy with signature of the customer’s valid I.D.:
  • Driver’s License
  • Professional Regulation Commission (PRC) ID
  • Passport
  • Senior Citizen ID/ PWD ID
  • SSS ID
  • Voter’s ID/COMELEC Registration Form
  • BIR (TIN) ID
  • PhilHealth ID
  • Postal ID
  • Philippine Identification Card (PhilID)
  • Unified Multi-Purpose Identity Document (UMID)
 Issuing government agency:
  • Land Transportation Office (LTO)
  • Professional Regulation Commission (PRC)
  • Department of Foreign Affairs (DFA)
  • Local Government Unit (LGU)
  • Social Security System (SSS)
  • Commission on Election (COMELEC)
  • Bureau of Internal Revenue (BIR)
  • Philippine Health Insurance Corporation (PhilHealth)
  • Philippine Postal Corporation (PhilPost)
  • Philippine Statistics Authority (PSA)
  • SSS, GSIS, PhilHealth, and Pag-ibig Fund
4. Original & Photocopy of proof of ownership (TCT, Notarized Deed of Sale, or Tax Declaration) From the property owner
5. For heirs of deceased property owner – death certificate of the owner and birth/marriage certificate of applicant showing relationship to the owner. Local Government Unit (LGU)
6. For non-owner – Authorization letter from the property owner, photocopy of the owner’s ID with signature, Tax Declaration with official invoice for the current year, if applicable From the property owner
7. For non-owner – Notarized Undertaking with Barangay Captain if no Proof of Ownership. From the barangay where the service will be installed
8. For applicants residing on a Government-Owned property – Clearance/Certification from the Municipal Engineer and Tax Declaration. Municipal Engineering Office of Plaridel
9. For lessee renting the property – Contract of Lease and authorization from the property owner granting authority to apply for water service connection From the property owner
10. Clearance if an applicant has an existing disconnected service with Bustos Water District (BWD). From Bustos Water District (BWD)
11. Grant of right of way (if applicable) From the property owner
12. Waiver for private lines (if applicable) From the property owner
13. For new service that will be connected to an existing water meter – Authorization letter from the property owner of the water meter and photocopy of the owner’s ID with signature. From the property owner
14. The applicant must attend the seminar for new customers held every Monday to Friday, between 8:00 a.m. – 4:00 p.m. At Plaridel Water District (PLAWD) Office
CUSTOMER STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Present the complete requirements for a new service connection application and fill out the application form. 1.1 Encode and print the Water Service Application, Contract and Memorandum Receipt. None 20 minutes Customer Service Assistant
2. Verify the accuracy of the data in the contract and sign it if everything is correct. 1.1 Verify that all documents are complete and properly signed.
1.2 Request a sketch of the customer’s location or vicinity.
1.3 Advise the customer to pay the corresponding fees at the Cashier. 		None 50 minutes Customer Service Assistant
3. Submit the application form and pay the corresponding application fee. 2.1 Accept the payment and issue Service Invoice.
2.2 Return all documents to the customer after payment.
2.3 Advise customer to return to the customer service. 		Application Fee: ₱150.00 3 minutes Cashier
4. Attend the New Service Connection Seminar. 1.1 Assist the customer to the seminar room. None 45 minutes Customer Service Assistant
5. End of transaction. 2.1 Remind the customer about the upcoming site inspection.
2.2 Forward all documents to the new connection inspector. 		None 2 minutes Inspector
TOTAL: Application fee of ₱150.00 plus bill of materials 2 hours –

INSTALLATION OF NEW WATER SERVICE CONNECTION

Office/Division: Engineering and Technical Division

Classification: Highly Technical

Type of Transaction: G2C (Government to Citizen), G2B (Government to Business), G2G (Government to Government)

Who may avail: All residents and establishments in Plaridel

 
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Water Service Contract and other pertinent attachments New Connection Inspector
CUSTOMER STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Accompany the Inspector/Section Head for location of the water meter. 1.1. Remind customer that a site inspection shall be conducted. None 3 days Inspector/Section Head
2. Present customer copy of Materials Requisition Slip (MRS) at the office to compute for the amount to be paid. 2.1. Compute for the installation cost and materials.
2.2. Informs customer of the computed amount.
2.3. Advise customer to proceed to cashier for payment. 		Price may vary for the Bill of Materials 10 minutes Inspector/Section Head
3. Proceed to cashier for payment. 3.1. Accept payment and issue Sales Invoice. Amount computed 5 minutes Cashier
4. Installation of water service connection. 4.1 Plumbers will inform customers of the materials to be used before installation.
4.2 After installation, the customer will answer the survey provided by the plumbers as review on the installation provided. 		None 15 days Plumbers of PLAWD
TOTAL: Bill of Materials 18 days, 15 minutes –
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